Refund policy

Because every House of Crow book is printed individually after you order it, we can't restock or resell a returned copy. That shapes how our returns work — and we've tried to make it fair rather than restrictive. CANCELLING AN ORDER Contact us within 12 hours of ordering and we'll cancel and refund in full, as long as printing hasn't started. After printing begins we can no longer cancel, because the book has already been made for you. DAMAGED, MISPRINTED OR MISBOUND If your book arrives damaged, misprinted, misbound, or with pages missing, email us within 30 days of delivery with a photo. We'll reprint and reship it at no cost to you. You do not need to send the damaged copy back. Keep it or pass it on. WRONG ITEM, OR SOMETHING MISSING FROM A SET Tell us and we'll send the correct item at no cost, on the same terms as above. ORDER NEVER ARRIVED If tracking shows no movement for 14 days, or shows delivered when it wasn't, contact us and we'll either reprint and reship or refund in full — your choice. CHANGE OF MIND We don't accept change-of-mind returns on printed books, for the reason above. If you're not sure whether a series is for you, both of our series have a free prequel novella — read one first. That's what they're there for. REFUNDS Approved refunds are issued to your original payment method. Most appear within 5–10 business days, depending on your bank or card issuer. Original shipping charges are refunded on cancelled, lost, damaged and incorrect orders. FREE DOWNLOADS Free novellas are $0.00 and nothing is charged, so there is nothing to refund. If a download link doesn't reach you, contact us and we'll send it again. HOW TO REACH US Email houseofcrow89@gmail.com with your order number and, where relevant, a photo. We're a small independent press — a real person reads every message and normally replies within one business day. House of Crow, 2460 17th ave, Santa Cruz, CA 95062, United States.